Warranty

Venus Home Furniture Warranty & After-Sales Commitment

At Venus Home Furniture, our mission is not only to provide you with beautiful, timeless furniture but also to ensure that your experience with us continues long after your purchase. We understand that investing in furniture is more than just a transaction — it’s about creating comfort, style, and memories in your home. That’s why we’ve designed a warranty and service policy that reflects our commitment to quality, trust, and long-term customer care.

One-Year Manufacturer’s Warranty

Every piece of regular-priced furniture purchased from our showroom comes with a one-year manufacturer’s warranty. This warranty covers any defects related to craftsmanship, structure, or materials that occur under normal household use. Whether it’s a sofa frame, dining table joint, or a finishing detail, if the issue stems from a factory-related problem, we will ensure it is corrected promptly.

Our warranty, however, does not extend to issues caused by misuse, accidents, negligence, alterations, or normal wear and tear such as fading, fabric pilling, or minor scratches that occur with everyday living. We encourage our customers to follow proper care and maintenance instructions to keep their furniture looking its best.

Five Years of After-Sales Service

Beyond the warranty period, we are proud to stand by our products with five years of after-sales service. This means that if your furniture requires attention, our team will be there to help. From small adjustments to more extensive servicing needs, we are committed to supporting you through the years.

Depending on the nature of the request, service fees may apply. However, our priority is always to offer fair, transparent solutions that extend the life and enjoyment of your furniture. By providing professional servicing options, we help our customers maintain the comfort and beauty of their pieces without the stress of navigating repairs alone.

Why This Matters

When you purchase from Venus Home Furniture, you are not just buying furniture — you are joining a community built on trust, reliability, and design excellence. Our warranty and service program reflects our belief that your satisfaction doesn’t end at checkout. We want every customer to feel confident, knowing that their furniture is backed by a team that cares.

Our Promise to You

• Quality Assurance: Every product goes through strict quality checks before reaching your home.

• Dedicated Support: Our service team is trained to handle your requests with professionalism and care.

• Long-Term Value: With warranty coverage and extended after-sales service, your investment is protected.

• Customer-First Approach: We view every service call as an opportunity to strengthen our relationship with you.

At Venus Home Furniture, we take pride in being more than just a furniture store — we are your partner in creating a home you love. With our warranty and service program, you can sit back, relax, and enjoy the peace of mind that comes with knowing your furniture is supported for years to come.