In-store Purchases
Thank you for choosing us for your furniture and mattress needs. Please review our return policy below for information on cancellations, returns, and exchanges:
Cancellation Period:
-
- Customers have up to 48 hours from the time of purchase to cancel their order for a full refund. This applies to furniture and mattresses.
Special Order Items and Floor Models:
-
- Deposits made on Special Order items and Floor Models are non-refundable after 24 hours of placing the order.
Reselection and Refund (Furniture):
-
- Prior to delivery or pick-up, customers may cancel their order within 48 hours of purchase without penalty.
- After 24 hours but prior to possession, customers can reselect their product with a 20% penalty or request a refund with a 30% administration fee.
Furniture Return and Exchange:
-
- After taking possession of furniture, if you're not satisfied, you have 7 days to re-select with a 30% restocking fee or return the product with a 35% restocking fee.
- All furniture must be received in our distribution center within 7 days of possession for a refund or exchange to be processed.
Refund Process:
-
- Refunds are processed using the same method of payment, excluding cheque or cash. For these methods, reimbursement will be via company cheque within 7-10 business days.
Contact Us:
-
- If you have any questions or require assistance regarding our return policy, please don't hesitate to reach out to our customer service team.
By making a purchase with us, you agree to adhere to the terms outlined in this return policy. We appreciate your understanding and cooperation.
online Purchases
Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return policy outlined below:
Cancellation Period:
-
- Customers have up to 48 hours after the date of purchase to cancel their orders for a full refund.
- Cancellations made within this timeframe will receive a refund to the original method of payment.
Return and Exchange Policy:
-
- After the 48-hour cancellation period has passed, all sales are final.
- We do not accept returns or exchanges for any reason other than manufacturing defects or damages incurred during shipping.
- If you believe your item is defective or damaged, please contact us immediately upon receipt to initiate the return process.
Return Process:
-
- To initiate a return for a defective or damaged item, please contact our customer service team within 7 days of receiving your order.
- You may be asked to provide photographic evidence of the damage or defect.
- Once the return is approved, we will provide you with instructions on how to return the item.
Refunds:
-
- Refunds for approved returns will be issued to the original method of payment.
- Please allow up to 7 business days for the refund to be processed and reflected in your account.
- Non-Returnable Items:
- Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. Please refer to the product description or contact us for clarification.
Exceptions:
-
- In exceptional cases, management reserves the right to make discretionary decisions regarding returns or exchanges.
- Contact Us:
- If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!
By making a purchase with us, you agree to abide by the terms outlined in this return policy. We appreciate your understanding and cooperation.
In-store Purchases
Thank you for choosing us for your furniture and mattress needs. Please review our return policy below for information on cancellations, returns, and exchanges:
Cancellation Period:
- Customers have up to 48 hours from the time of purchase to cancel their order for a full refund. This applies to furniture and mattresses.
Special Order Items and Floor Models:
- Deposits made on Special Order items and Floor Models are non-refundable after 24 hours of placing the order.
Reselection and Refund (Furniture):
- Prior to delivery or pick-up, customers may cancel their order within 48 hours of purchase without penalty.
- After 24 hours but prior to possession, customers can reselect their product with a 20% penalty or request a refund with a 30% administration fee.
Furniture Return and Exchange:
- After taking possession of furniture, if you're not satisfied, you have 7 days to re-select with a 30% restocking fee or return the product with a 35% restocking fee.
- All furniture must be received in our distribution center within 7 days of possession for a refund or exchange to be processed.
Refund Process:
- Refunds are processed using the same method of payment, excluding cheque or cash. For these methods, reimbursement will be via company cheque within 7-10 business days.
Contact Us:
- If you have any questions or require assistance regarding our return policy, please don't hesitate to reach out to our customer service team.
By making a purchase with us, you agree to adhere to the terms outlined in this return policy. We appreciate your understanding and cooperation.
Online Purchases
Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return policy outlined below:
Cancellation Period:
-
- Customers have up to 48 hours after the date of purchase to cancel their orders for a full refund.
- Cancellations made within this timeframe will receive a refund to the original method of payment.
Return and Exchange Policy:
-
- After the 48-hour cancellation period has passed, all sales are final.
- We do not accept returns or exchanges for any reason other than manufacturing defects or damages incurred during shipping.
- If you believe your item is defective or damaged, please contact us immediately upon receipt to initiate the return process.
Return Process:
-
- To initiate a return for a defective or damaged item, please contact our customer service team within 7 days of receiving your order.
- You may be asked to provide photographic evidence of the damage or defect.
- Once the return is approved, we will provide you with instructions on how to return the item.
Refunds:
-
- Refunds for approved returns will be issued to the original method of payment.
- Please allow up to 7 business days for the refund to be processed and reflected in your account.
- Non-Returnable Items:
- Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. Please refer to the product description or contact us for clarification.
Exceptions:
-
- In exceptional cases, management reserves the right to make discretionary decisions regarding returns or exchanges.
- Contact Us:
- If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!
By making a purchase with us, you agree to abide by the terms outlined in this return policy. We appreciate your understanding and cooperation.
