In-store Purchases
Free Delivery :
- We provide complimentary delivery services (excluding sale items) for customers located within the Greater Toronto Area (GTA), including Toronto and its surrounding regions.
- For customers residing outside the Greater Toronto Area (GTA), delivery fees will be determined at the store through negotiation.
- Please visit our store or contact us directly to discuss delivery options and associated fees for your specific location.
Scheduling Your Delivery:
- During checkout, you can select your preferred delivery date based on availability in your area. If your order originates from multiple warehouses or manufacturers, our customer care team will confirm the delivery date details with you.
- You'll receive an order confirmation email with your estimated delivery date(s). We'll notify you promptly if any changes occur.
- Contact our Customer Care team at least 72 hours before your delivery date for any adjustments.
Preparing for Your Delivery:
- The recipient must present a government-issued photo ID matching the name on the order.
- If the purchaser won't be home during delivery, please inform us in advance.
- If you need to designate an alternative recipient or delivery location, confirm these details with us at least 72 hours before delivery.
- The delivery warehouse will provide you with a delivery time window the day before or on the morning of delivery.
- Pre-measure doorways, entrances, hallways, and staircases to ensure the item(s) will fit. A restocking fee may apply if products cannot be delivered due to space constraints.
- Delivery associates are equipped with safety footwear and will use protective measures to safeguard your floors during delivery.
Customer Responsibilities:
- Please ensure driveways and walkways are clear of snow and ice to facilitate delivery.
- Clear the path inside your home to the designated delivery area, removing any obstacles such as narrow hallways or stairs.
By proceeding with your order, you acknowledge and agree to comply with the terms outlined in this delivery policy. Should you have any questions or require assistance, please don't hesitate to contact our Customer Care team. We appreciate your business and look forward to serving you.
online Purchases
Free Shipping:
- Enjoy free shipping for orders over $3,000 (excluding sale items) within the GTA.
- For customers in other areas of Ontario, shipping quotes will be provided upon checkout.
Order Processing and Shipping:
- Orders are typically shipped within 2-5 business days of order receipt.
- Most ground deliveries take between 2-14 business days. Please note that delays may occur due to circumstances beyond our control, such as weather conditions or errors in shipping addresses.
- An estimated delivery time will be provided to you once your order is placed. Please remember that delivery times are estimates and are subject to acceptance and approval of your order.
Delivery Timeline:
- We strive to fulfill your order within 15 business days of the date of your order, excluding holidays.
- Please note that we do not ship on Sundays.
- Delivery dates may vary based on carrier shipping practices, delivery location, method of delivery, and the items ordered. Some products may also be delivered in separate shipments.
Questions:
- If you have any questions regarding shipping, delivery, or your order, please don't hesitate to contact us.
Thank you for shopping with us. We appreciate your business and strive to provide you with the best possible shopping experience.
In-store Purchases
Free Delivery :
- We provide complimentary delivery services (excluding sale items) for customers located within the Greater Toronto Area (GTA), including Toronto and its surrounding regions.
- For customers residing outside the Greater Toronto Area (GTA), delivery fees will be determined at the store through negotiation.
- Please visit our store or contact us directly to discuss delivery options and associated fees for your specific location.
Scheduling Your Delivery:
- During checkout, you can select your preferred delivery date based on availability in your area. If your order originates from multiple warehouses or manufacturers, our customer care team will confirm the delivery date details with you.
- You'll receive an order confirmation email with your estimated delivery date(s). We'll notify you promptly if any changes occur.
- Contact our Customer Care team at least 72 hours before your delivery date for any adjustments.
Preparing for Your Delivery:
- The recipient must present a government-issued photo ID matching the name on the order.
- If the purchaser won't be home during delivery, please inform us in advance.
- If you need to designate an alternative recipient or delivery location, confirm these details with us at least 72 hours before delivery.
- The delivery warehouse will provide you with a delivery time window the day before or on the morning of delivery.
- Pre-measure doorways, entrances, hallways, and staircases to ensure the item(s) will fit. A restocking fee may apply if products cannot be delivered due to space constraints.
- Delivery associates are equipped with safety footwear and will use protective measures to safeguard your floors during delivery.
Customer Responsibilities:
- Please ensure driveways and walkways are clear of snow and ice to facilitate delivery.
- Clear the path inside your home to the designated delivery area, removing any obstacles such as narrow hallways or stairs.
By proceeding with your order, you acknowledge and agree to comply with the terms outlined in this delivery policy. Should you have any questions or require assistance, please don't hesitate to contact our Customer Care team. We appreciate your business and look forward to serving you.
online Purchases
Free Shipping:
- Enjoy free shipping for orders over $3,000 (excluding sale items) within the GTA.
- For customers in other areas of Ontario, shipping quotes will be provided upon checkout.
Order Processing and Shipping:
- Orders are typically shipped within 2-5 business days of order receipt.
- Most ground deliveries take between 2-14 business days. Please note that delays may occur due to circumstances beyond our control, such as weather conditions or errors in shipping addresses.
- An estimated delivery time will be provided to you once your order is placed. Please remember that delivery times are estimates and are subject to acceptance and approval of your order.
Delivery Timeline:
- We strive to fulfill your order within 15 business days of the date of your order, excluding holidays.
- Please note that we do not ship on Sundays.
- Delivery dates may vary based on carrier shipping practices, delivery location, method of delivery, and the items ordered. Some products may also be delivered in separate shipments.
Questions:
- If you have any questions regarding shipping, delivery, or your order, please don't hesitate to contact us.
Thank you for shopping with us. We appreciate your business and strive to provide you with the best possible shopping experience.
